REFUNDS & CANCELLATION POLICY
I understand that Colette George Fitness operates on a scheduled appointment basis for 1-2-1 Personal Training sessions. Therefore, when cancelling an appointment, I am required to provide up to or MORE than 12 hours notice, for which no additional levy shall be incurred. However, if I cancel a session LESS than 12 hours to the scheduled time, I shall be charged in full for that training session.
I understand that in compliance with UK law, I have a 14 day cooling off period with the purchase of any of the services on this site. Refunds will be made at 50% of the price purchased for services used, and 100% of services unused in the 14 day cooling off period. After the 2 weeks from date of purchase, any refunds made will be at the discretion of Colette George Fitness and assessed on a case by case basis. While I will be provided the tools and encouragement to reach my goals, ultimately I assume responsibility for making the required changes. I agree to fully inform my PT of any issues that arise.
I understand that I am paying Colette George Fitness for their services and I agree to these Terms and Conditions surrounding cancellations, rescheduling sessions and refunds as outlined in this Policy. In the event that I don’t use the services and fall outside of the 14 day cooling off period from purchase, I will still be responsible to make payment for the sessions as agreed above. I agree to make all payments by the due date.
My trainer will deliver their sessions and advice to the best of their ability and will respect all applicable UK laws and a professional Code of Conduct at all times.
Should my Personal Trainer cancel a session with less than 12 hour prior notice, I shall be entitled to a rescheduling of the session at my earliest convenience. The training session shall be rescheduled within 7 days to ensure consistency and progress in my fitness program.
I have read, completely understood and agree to these terms. I agree to comply with and be bound by these terms and conditions and know that these occur upon my first use of the Website. If I do not agree to be bound by these terms and conditions, I will stop using the website and services immediately.